Active Address

The address will be active during the university’s decision to allow such deliveries during the COVID19 pandemic period.However, note that once normal operations resume this functionality will no longer be available for new orders and onlyon-campus deliveries will be authorized.

Tracking Orders

With the new configuration some orders are being sent via email to the vendor so there may be delays in orderconfirmation.

As the end user you are responsible for tracking your own orders to the off-site campus locations. Delivery issues/delays can be directed to the vendor via email and a copy to smartbuy@yorku.ca for the purpose of order status updates.

We understand that these are unprecedented times and departments are trying to equip their employees with the tools to work remotely. We will respond to your requests as quickly as possible noting that there are going to be delays withdeliveries and possibly shortage of supplies.

Current Purchase Orders with On-Campus Addresses

For existing Purchase orders for which on-campus locations were originally set, kindly contact the vendors directly andcopy smartbuy@yorku.ca so that the vendor can confirm if they have the capability to override the “default ship to”address or if they need you to cancel and reorder using the new off-campus address location.

The vendor contact list can be found on the Smartbuy Homepage->Guidelines->PO cancellation Instructions.

SPECIAL NOTE: For existing/previous orders placed with Apple Canada Inc. through Smartbuy that were originallyrequested to be shipped to campus locations, a request to have the order redirected to your new off campus locationwill need to be made directly to the vendor with the new address included and smartbuy@yorku.ca andpastorj@yorku.ca email addresses copied. In these cases, a “shipping waiver” will need to be approved by our Operations Manager, John Pastorcic before it can be re-directed by this vendor.

Non-Vendors of Record

When using non-vendor of records using the non-catalogue form, note that you will be responsible for ensuring that the vendor can fulfill the order at the off-campus location.

Set Up Instructions

On the Smartbuy Home Page, on the top right hand corner where you see your
Click on the inverted white triangle beside of it.
Select “View My Profile” from the drop down
On the left hand side menu scroll down and click on Default Settings”.
Select “Default Addresses”.
On the right hand side of the page, select the “Ship To”
Click on “Select addresses for Profile” button.
In the building name field type COVID19.
Click on the “Search” button.
Click on the radio button besides the search result “COVID19 Off Campus”.
DO NOT CHECK “on” the “default” checkbox.
Complete the details of your address in each of the appropriate blank boxes.
Click on the “Save” button.
When you have created your new order and are in the checkout process in Smartbuy; in the “Shipping” tab you will need to click on the “edit” button beside your current default address.
Above it you will see “Shipping address” and a drop down menu under “Select from your addresses”. Now select “COVID19 Off Campus” and hit the “save” button. (Note: you will need to follow steps 14-15 for every new order).

If you require assistance please email smartbuy@yorku.ca. We understand that these are unprecedented times and departments are trying to equip their employees with the tools to work remotely. We will respond to your requests as quickly as possible noting that there are going to be delays with deliveries and possibly shortage of supplies.

Order Acknowledgement